Marvellous Okon Thompson

Meticulously verified customer documentation (e.g. Identification cards, bank statements, proof of address) and ensured all company and legal requirements were followed. • Handled 200+ emails, phone and queries on the company website weekly from clients across Nigeria. • Confidentially processed clients documentations (e.g. contracts, financial statements, IDs). • Managed all Client complaints through to an appropriate resolution. • Supported other team members in the organization to resolve complex client issues. • Adept at setting and maintaining high standards while dealing with clients including written and verbal communication. • Identified client needs and taking proactive steps to maintain positive experiences. • Proven track record of resolving client issues promptly and efficiently, resulting in a 30% reduction in customer complaints.

Performed diverse clerical and secretarial tasks such as typing, proofreading, filing, and data entry. • Efficiently managed organization's financial database in Excel, providing detailed reports to donors and board members as requested. • Proficient in operating office equipment including computers, printers, and copiers. • Successfully managed and grew 3 social media accounts (Instagram, Facebook, Twitter) to increase followership. • Assisted with the management of key events, including fundraising events, school visits, workshops, seminars, and campaigns. • Developed partnerships with other organizations for reciprocal marketing and cross-promotion. • Maintained confidential record-keeping practices. • Created engaging content for the organization, including photos and videos. • Managed the procurement, storage, and distribution of office supplies.