IT Support Officer
Job Description
Job Summary
The IT Officer is responsible for providing administrative support to the IT function, providing basic IT support to end users and liaising with IT contractors and vendors. This role is integral to the service delivery of the IT business function to the rest of the organisation.
Responsibilities
- Provide first-line support to users for hardware, software and network-related issues through various communication channels (phone, email, in-person)
- Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary
- Install, configure, and maintain hardware, software and peripheral equipment
- Manage and support user accounts, access permissions, and IT-related documentation
- Perform regular system maintenance, updates and backups to ensure optimal system performance and security
- Assist in the setup and support of network systems, including routers, switches and wireless access points
- Monitor and respond to alerts and security incidents, following company protocols to ensure data protection and security compliance
- Collaborate with other IT team members on larger-scale projects and initiatives to improve IT services across the organization
- Document and update technical procedures, user guides and solutions in the knowledge base
- Provide training and support for users to enhance their understanding of technology and software tools used within the organization
Qualifications
- Bachelor’s degree in Information Technology, Computer Science or a related field.
- Minimum 2 years of experience in any IT related field.
- Proficiency in technical support and troubleshooting.
- Proficiency in graphic design.
- Programming experience.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a team environment.
- Relevant IT certifications are a plus.
- Strong attention to detail and organizational skills.