Customer Service Officer

Job Description

Job Summary

Customer Service Officer is the point of contact between the company and her customers or clients. The CSO is expected to have an in-depth knowledge of the products, services and general operations of the company.   In this career, you specialize in handling issues related to customers, products and services, and support oriented matters.

Responsibilities

• Customer service: Answers customer inquiries and complaints, processing orders, and resolving issues 
• Customer experience: Develops rapport with customers, encourages and promotes surveys, and makes recommendations to improve customer experience 
• Communication: Answers customer inquiries via phone, email, and in-person, and maintaining client databases 
• Feedback: Collects feedback, responds to reviews, and creates helpful content 
• Reporting: Creates and maintains reports about customer interactions 
• Teamwork: Attends staff meetings, participates in team-building activities, and provides feedback to various departments 
• Industry trends: Stays updated on industry trends to improve customer experience