Customer Service Officer
Job Description
Job Summary
Customer Service Officer is the point of contact between the company and her customers or clients. The CSO is expected to have an in-depth knowledge of the operations and activities of the company. In this career, you specialize in handling issues related to customers, products and services, and support oriented matters.
Responsibilities
- Customer service: Answers customer inquiries and complaints, processing orders, and resolving issues
- Customer experience: Develops rapport with customers, encourages and promotes surveys, and makes recommendations to improve customer experience
- Communication: Answers customer inquiries via phone, email, and in-person, and maintaining client databases
- Feedback: Collects feedback, responds to reviews, and creates helpful content
- Reporting: Creates and maintains reports about customer interactions
- Teamwork: Attends staff meetings, participates in team-building activities, and provides feedback to various departments
- Industry trends: Stays updated on industry trends to improve customer experience
Qualifications
- Bachelor’s degree in any field.
- Minimum three years of experience a as customer service officer.
- Strong communication and organizational skills.
- Proficiency in Microsoft Office.
- Ability to work under pressure and in a fast-paced environment.
Skills
- Empathy: The ability to understand and relate to a customer’s feelings and perspective.
- Problem-solving: The ability to resolve issues.
- Communication: The ability to communicate effectively with customers.
- Active listening: The ability to listen to customers and understand their needs.
- Product knowledge: The ability to understand the products or services offered by the company.
- Patience: The ability to remain patient with customers.
- Adaptability: The ability to adapt to different situations.
- Proactive: The ability to reach out to customers proactively, such as when a product is backordered or the website is experiencing downtime.