saleh Bala Doma

Provided IT management and support. Provided technical support to clients via phone, email, and in-person. Resolved complex technical issues related to hardware, software, and network connectivity. Conducted training sessions on IT products and services. Collaborated with other IT teams to resolve technical issues and improve overall IT services. Implemented and maintained IT systems, including servers, printers, and smartphones. Managed and maintained the organization's network infrastructure, including routers, switches, and firewalls. Implemented and managed cloud computing solutions, including Amazon Web Services and Microsoft Azure. Implemented and enforced network security policies and procedures. Conducted security assessments and penetration testing to identify vulnerabilities. Maintain and constantly update the organization's website

Effective management of office operations. Provided technical support to clients via phone, email, and in-person. Resolved technical issues related to hardware, software, and network connectivity. Provide day-to-day support to staff in general office operations and identify future needs. Providing help desk support. Prepare and file documents for signature/ action, as necessary to ensure proper filing is in place. Perform any other duties as may be assigned.  Support the planning and organization of meetings and workshops  Install new software and hardware components including printers, mobile devices, multimedia displays, projectors, and video conference system support.  Resolves all computer-related issues and provides technical support to staff.