Zoe Peterson

• Reviewed the company's bank statements and collaborate with the accounting department to process invoices, track payments and issue receipts. • Collated and submitted monthly defaulters list to the Credit Bureau and verify customer’s eligibility for loan through credit check. • Prepared, submitted and delivered presentations & reports to various departments providing insights for decision-making. • Facilitated cordial interactions between internal and external parties to enhance efficiency and cross-departmental communication.

• Responded to guests, responded to phone calls, and handled complaints courteously and professionally . • Guaranteed the availability of essential office supplies and promptly ordered new ones when necessary. • Implemented an efficient filing system for confidential documents facilitating easy retrieval. • Collaborated with cross functional department to facilitate communication and foster a harmonious safe environment

• Utilized product knowledge to address client’s needs and persuaded customers to make purchases of the company’s products. • Identified and initiated conversations with prospective clients to promote the company’s products, thereby contributing to sales. • Handled administrative duties such as scheduling meetings, delivering presentations, filing, report writing, stock taking and inventory management. • Ensured accurate documentation by meticulously recording customers’ information regularly.

• Executed daily office activities including maintenance of equipment and handled the principal's schedule for meetings and appointments. • Cordially attended to visitors, responded to telephone requests, and managed the reception section. • Prepared and submitted weekly and monthly reports on staff and student attendance to the department coordinator.

• Collaborated with processing of payroll regularly and submitted weekly and monthly reports to management. • Provided valuable support to the HR team in conducting interviews and managed the personnel database of all employees. • Cultivated and sustained cordial relationship with new and existing customers to improve retention. • Managed the day-to-day operations and responded to customer inquiries and questions promptly.

• Coordinated with the class teacher to ensure that pupils received extensive reviews before examinations to ensure adequate preparation. • Promoted a reading culture among the pupils in the hostel and helped to organize the pupils in the hostel. • Regularly assessed pupils' performance and progress toward their academic goals and submitted regular progress reports.