Esther Oluwaferanmi Adedeji
About Candidate
Dynamic and results-driven professional with extensive experience in social media management and
customer care representation. Proven track record in creating engaging content, managing online
communities, and providing exceptional customer service. Adept at leveraging social media platforms to
enhance brand presence and foster strong customer relationships. Demonstrates excellent communication
skills, strategic thinking, and a passion for delivering high-quality support and innovative social media
strategies.
Location
Work & Experience
● Communicated clearly and effectively both verbally and in writing to address client inquiries and provide comprehensive information. ● Handled customer complaints promptly, providing solutions to enhance customer satisfaction. ● Created and managed customer and contractor codes, ensuring accurate and up-to-date records. ● Collaborated cross-functionally to gather and analyze customer feedback, driving continuous improvement of communication strategies and customer care processes. ● Collected and analyzed customer feedback to improve overall service delivery and client experience.
● Registered and managed incoming and outgoing mails, ensuring proper documentation and handling. ● Updated and managed renewable and lapsed insurance policies, ensuring accurate records. ● Communicated effectively with clients both verbally and in writing to answer inquiries and provide essential information about their policies. ● Prepared detailed and accurate valuation reports for insurance clients. ● Addressed and resolved customer complaints related to insurance policies in a timely manner. ● Collated and analyzed customer feedback to improve service delivery and client satisfaction.
● Designed engaging visuals using Canva for brand promotion. ● Enhanced brand presence through strategic video editing. ● Implemented UI/UX principles into social media campaigns.
● Strategized and executed engaging content strategies. ● Curated daily content for increased user interaction. ● Nurtured vibrant online communities for active engagement.
